Last Updated: 21 August 2026
At Sofas Boxed, we are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
1. Who We Are
Sofas Boxed
Website: www.sofasboxed.co.uk
Email: info@sofasboxed.co.uk
(“we”, “our”, or “us”)
We act as the Data Controller for the personal information we process.
2. Information We Collect
We may collect the following personal information:
a) Information You Provide to Us
- Name
- Delivery/billing address
- Email address
- Phone number
- Payment details (processed securely via third-party payment providers)
- Order information and communication history
b) Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Device and browser type
- Pages viewed and time spent on the site
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates, delivery tracking, or customer support
- Manage returns, refunds, and warranty claims
- Improve our website, products, and customer experience
- Comply with legal or regulatory obligations
- Send marketing emails (only if you consent)
4. Legal Bases for Processing
We process your data under the following legal grounds:
- Contractual necessity – to process your purchases and deliver products
- Legitimate interests – to improve services, prevent fraud, and ensure site security
- Legal obligation – to meet tax, accounting, and regulatory requirements
- Consent – for marketing communications and cookies
5. Sharing Your Information
We only share your personal data when necessary, including with:
- Delivery and courier partners (to deliver your order)
- Payment providers (e.g., PayPal, Stripe)
- IT and website service providers
- Professional services (e.g., accountants, legal advisors)
- Authorities if required by law
We do not sell or trade your personal data.
6. Cookies
We use cookies to:
- Improve website performance
- Remember your preferences and shopping cart
- Analyse website traffic
You can manage or disable cookies via your browser settings. Some features may not function properly without them.
7. Data Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Payment information is processed securely by trusted third-party payment processors.
8. Data Retention
We only keep your data for as long as necessary for:
- Fulfilling your orders
- Legal, accounting, or reporting requirements
Typically, order-related data is retained for 6 years in line with UK tax laws.
9. Your Rights (UK & EU GDPR)
You have the right to:
- Access your personal data
- Request corrections to inaccurate data
- Request deletion of your data (where legally permissible)
- Object to or restrict certain types of processing
- Withdraw consent (for marketing) at any time
- Data portability (request to transfer your information)
To exercise your rights, please contact us at [Insert email address].
10. Marketing Communications
You will only receive marketing emails if you opt-in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in laws or our business practices. Any updates will be posted on this page with the revised date.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Email: info@sofasboxed.co.uk
Address:
Sofas Boxed Ltd
Unit 1 Enterprise House
89 Caledonia Street
Off Nelson Street
Bradford
BD5 0EN
United Kingdom